Refund & Return Policy
At Laptop Mart, we strive to provide high-quality refurbished laptops that meet our customers’ expectations. However, we understand that a laptop may not always suit your needs. Our refund and return policy is designed to ensure your complete satisfaction with your purchase.
Return Window
You may return a refurbished laptop within [time frame, e.g., 3 days] from the date of delivery. To initiate the return process, please contact our customer support team via phone, email, or live chat.
Eligibility for Return
To be eligible for a return, the refurbished laptop must meet the following criteria:
- Original Packaging: The laptop must be returned in its original packaging with all included accessories.
- Pristine Condition: The laptop must be in the same condition as received, with no signs of physical damage or tampering.
- Software Integrity: The laptop must not contain any software or data installed by the customer.
Refund Process
Once your return is approved, we will issue a refund within [time frame, e.g., 5 business days] from the date we receive the returned laptop. Refunds will be processed via the original payment method.
Refund Amount
The refund amount will be the full purchase price of the laptop, minus any applicable restocking fees (if applicable).
Restocking Fees
A restocking fee of [percentage or fixed amount, e.g., 10% or $50] may be applied to returns that are not due to a defect or an error on our part.
Exceptions
The following are exceptions to our return policy:
- Customized or Special-Order Laptops: Non-standard laptops designed to meet specific customer requests.
- Physical Damage or Tampering: Laptops that show signs of physical damage or tampering.
- Software or Data Installation: Laptops with software or data installed by the customer.
- Commercial Use: Laptops that have been used for commercial or non-personal purposes.
Warranty Returns
If your refurbished laptop is defective or malfunctions within the warranty period, please contact our customer support team for assistance. We will either provide a replacement or repair the laptop free of charge.
Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us:
Phone: +91 9139394023
Email: [email protected]
Live Chat: Click Here
